Senior Service Designer

About this search

We are currently looking for Service Designers to join our EY Design Studio team. You will have the opportunity to work alongside an experienced team, researching with all types of people to help guide the design of services, strategies and solve complex challenges for our clients.  

Requirements

• A good theoretical foundation and a minimum of 3 years’ practical experience in service design, storytelling and workshop facilitation. 
• Practical knowledge of experience mapping and service prototyping to illustrate and test solutions and ideas (customer journeys, service design blueprints, storyboards, roleplay, among others).
• Ability to understand business needs and interact directly with our clients’ stakeholders, including at the highest levels of organizations.
• Availability to work full-time.

It adds points to you:

• Knowledge of CX metrics and prototyping tools.
• Know the language and be able to handle yourself with ease in the areas of innovation, business and technology.
• Good level of English to read fluently, write an email and hold a work conversation.
• Teaching experience.
• Knowledge of visual design and handling of digital design tools.
• Research experience (in-depth interviews, participant observation, among others).
• We are interested in adding people who see the world from diverse perspectives and have experiences that enrich the rest of the team.

What we offer

• Be part of one of the best companies to work for (GPTW Argentina).
• Hybrid work modality.
• You can work from anywhere in the country (although our studio in Vicente López, with a pool, is very nice ;-).
• Financial assistance for those moving to Buenos Aires to work at EY.
• Join a team with almost 20 years of experience in innovation and human-centered design, that takes its work very seriously and where you will have constant opportunities to learn.
• Opportunities to work on projects in Argentina, Latin America, the USA and other regions, with design professionals and other disciplines from Argentina and the rest of the world.
• Regular training events delivered by EY’s global design community.
• Continuous training in consulting and business topics.
• Virtual training platform with more than 18,000 courses available, including courses offered by Udemy.
• Access to EY Badges, a global certification program in different areas of knowledge. EY Masters in Business Analytics and EY Masters in Sustainability, innovative virtual learning programs in partnership with Hult International Business School.
• English language training: class policy, free open lessons, double-impact webinars and free access to the virtual learning platform.
• Annual development of professional careers with the support of counselors.
• Access to one of the best (the best?) Design Thinking, Innovation and Experience Design libraries in the country (plus a digital library).
• Private medical coverage for you and your family group.
• Medical and nutritional consultations. Annual health programs.
• An excellent work-life balance.
• Flexibility policies, special licenses and softlanding for pregnant people.
• Leave on your birthday.
• La Nación Premium Club Card.
• Discounts at major gyms, shops and universities.
• Free advice on legal and tax issues.
• Vacations are counted in hours (not days) and this helps you get more done.
• Additional monthly amount for connectivity/remote work.
• Periodic salary reviews.  
• Annual bonus for objectives.