Senior Service Designer

We are  Telecom Argentina , a leading digital services, telecommunications and entertainment company in the region. We evolved to become an agile, diverse and sustainable tech-co. We trust and believe in people, as a differential in the delivery of value to our clients. We are driven by the purpose of enhancing the digital life of our customers and of society as a whole.

In the company’s B2B team  , we are adding an SR Service Designer , as a strategic problem-solver, focused on considering multiple perspectives to reach the ideal solution, prioritizing three key pillars: people, processes and points of contact. interaction in the customer journey.

We are looking for protagonists who are encouraged to:

✔️ Understand  user needs, design graphic elements and build navigation components for our products.

✔️ Build a multifunctional workflow with IT and Product in order to achieve a solid and sustainable experience over time.

✔️  Its scope covers physical and digital channels and its 360º vision is a fundamental part of design with omnichannel thinking.

✔️  In addition, in conjunction with the Research area, it participates in leading and promoting the vision of the experience to all stakeholders.

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And that they have these experiences and skills:

✔️  Experience of at least 2 years, designing quality products or services for Web and mobile.

✔️  Knowledge of different research, ideation and prototyping techniques and experience planning and executing field research and usability tests, including: recruiting, prototyping, test scripting, session facilitation, reporting results and redesign based on insights .

✔️ Understanding of interaction design, design patterns and good practices for creating interfaces.

✔️ Knowledge of tools such as: Adobe Suite, Figma, Sketch, Zeplin, Maze, etc.

✔️  Understanding of user-centered design and the use and application of different service design techniques such as customer journey maps, system thinking, service blueprint, personas, experience map, etc.