Service Designer

Total Experience 8-12 yrs Relevant Experience on Mandatory Skills 7 to 10 yrs Job Description Plan, lead and oversee the end-to-end service design process, from research and ideation to concept development and implementation, ensuring a human-centered and user-centric approach. Collaborate with cross-functional teams, including project managers, researchers, designers, and developers, to identify user needs, pain points, and opportunities for service improvement. Conduct thorough user research, employing a range of methodologies such as interviews, surveys, and usability testing to gain insights into user behaviours, motivations, and pain points Mandatory Skills Leading end-to-end service design projects, including user research, ideation, prototyping, and implementation. Good to Have Skills Deep understanding of service design principles, extensive experience in government projects, and a proven track record of delivering successful outcomes