Service Designer

The Service Designer will create compelling experiences for our members and our communities across all channels.

Some key responsibilities but not limited to;

• Planning and leading service design activities that support strategic initiatives, as well as iterative, continuous improvements.
• Collaborating with cross-functional teams to identify member and customer needs and translate these learnings into actionable insights.
• Synthesising research into key insights, themes, and areas of opportunity and defining desired outcomes based on this data.
• Facilitating solution ideation workshops with key stakeholders and supporting the development of lean canvases including sourcing data and relevant information to frame the problem to be solved.
• Using research, insights, and data to inform and iterate on all design decisions.
• Leveraging design thinking to understand member needs and evolving the member experience within a complex ecosystem.

What you’ll need 

• Experience within a service design role or similar (improving processes/experience) of at least five years is essential. Knowledge and experience in the superannuation or financial services sector is an advantage.
• Exposure to planning and leading larger strategic experience improvement initiatives as well as smaller iterative, continuous process improvements.
• Skills to drive successful collaboration with cross-functional teams to identify member and customer needs and translate learnings into actionable insights.
• Ability to synthesis research into key insights, themes, and areas of opportunity and defin desired outcomes based on this data.
• Ability to leverage your business analysis, journey mapping, and process mapping skills to drive business initiatives, optimising member and customer experience outcomes.
• Capable of  contributing to creation of a high-performing and continuous learning team culture.
• Tenacity to always strive to improve and provide the best possible experiences for our members and communities.