Service Designer

We are currently seeking a Service Designer to join our People & Transformation team. In this newly created role, you will operationalise human-centred design principles to re-imagine employee and customer experiences across a range of initiatives aligned with our Thriving Communities strategic vision.

• 2 new positions available
• Permanent full-time employment, based at our new West Perth office
• Flexible working arrangements available, including the opportunity to work from home. We work a minimum of 3 days in the office per week.

About the role

Reporting to our Program Director – Thriving Communities, your key focus will be to bring design thinking and agile business transformation practices to life. You’ll work collaboratively to deeply understand customer needs, co-create solutions, and drive positive change.

Your responsibilities will include:

• Partner with cross-functional teams to co-design care and service delivery solutions that are desirable, feasible and sustainable.
• Apply design thinking methodologies to uncover customer and employee insights.
• Develop personas and journey maps to guide thoughtful design decisions.
• Use diverse research methods including interviews, surveys and analytics to validate ideas and shape experiences.
• Facilitate agile business transformation conducting sprints, stand-ups, and retrospectives to keep initiatives on track.
• Clearly articulate insights and design concepts, influencing key stakeholders with confidence.

About you

We’re looking for a creative, empathetic, and collaborative design thinker who thrives on solving complex challenges and driving meaningful change.

You will bring:

• Experience in design thinking and human-centred design methodologies within customer experience design, service design, or similar roles.
• Tertiary qualifications in Business, Design, Service Design, or related fields.
• Experience working with agile methodologies and practices e.g. sprints, stand-ups, retrospectives.
• Strong research and analytical skills, with the ability to transform data into actionable insights.
• Excellent communication skills, both written and verbal.
• Ability to present and articulate insights and design concepts clearly and persuasively.
• Strong interpersonal skills and the ability to work effectively in a team environment.