Service Designer

At Bupa, Service Designers champion customers and build a customer-led culture using Human Centred Design methods. They design end-to-end experiences, identify strategic opportunities, and use bespoke methods to solve business problems. They collaborate extensively with stakeholders to create consistent and personalised experiences and orchestrate key touchpoints to align with Bupa’s customer strategy. As part of the Customer Experience and Design team, Service Designers provide design direction and decision-making input using Human Centred Design and System Thinking methodologies.

• Lead the design process for Customer Experience and Design at Bupa
• Solve customer problems and deliver seamless experiences across products and services
• Manage multiple projects and stakeholders, delivering on timelines
• Coordinate change through collaboration and co-creation, using CX methodologies
• Create design deliverables and share best practices to uplift human centred design capability
• Balance customer needs, commercial viability, and organizational feasibility