Service Designer

About the role

Cbus has a new role as part of our member-centric Transformation office. In your role as Service Designer, you will play a key role in driving our superior end to end member experience by designing and validating changes to the member experience that help to deliver on Cbus’ strategic objectives. This role would suit somebody who is passionate about delivering key member-journey focussed initiatives in line with organisational strategy.

Your ability to engage with key stakeholders and work cross-functionally to define design requirements will drive success in validating improvement from current design to future state design.

The role relies heavily on human-centred design methodology and is imperative in Cbus’s ability to deliver incremental uplift and transformational change across our member experience.

About you

To be successful in this role you will have proven experience working in a Service Design or CX Design role with an ethos encompassing human-centred design principles. You will demonstrate proficiency in data visualisation and reporting, with previous project work encompassing end-to-end customer journey mapping. Your technical experience includes working with digital design tools such as Figma, or collaboration tools such as Miro.

You will have strong consultative skills. This role works with several key stakeholders across the organisation. Prioritization, communication, and multi-tasking will be imperative to success. Perhaps you will have come from a member-centric organisation such as a super fund, a digital agency where CX design was at the forefront of your customer deliverables, or generally financial services from a customer journey perspective.