Senior Service Designer

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our client is seeking to engage a Senior Service Designer on a contract for 12 months, with 1 X 12 months extension option.Key Accountabilities

• Execution, delivery and advocacy of best practice service design methods and processes supporting the future design of health services or improved customer experiences in existing services.
• Manage the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints and personas ensuring a holistic approach to end-to-end service design, including customer interactions, touchpoints, digital and physical channels, operations, and technology.
• Develop and manage strong stakeholder relationships and work collaboratively across the Agency to effectively deliver a customer centric culture and enable improvements and new opportunities.
• Working closely with technology, product, and business teams to identify feasible, practical and cost-effective solutions to identified problems.
• Lead and deliver workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities.
• Manage and deliver contextual research and insights or utilise supplied research to identifying opportunities and deliver actionable recommendations in a succinct and human-centred way.
• Collaborate and partner closely with Agency technology, product, and business teams to deliver service design projects and outcomes.

Skills And Experience Required

• 4+ years’ experience in human-centred design methods with a focus on Service Design/ Strategy/ Research. Tertiary qualifications in User Experience Design, Service Design or related disciplines.
• Experience in leading customer centred design activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions.
• Strong service design experience with a digital and/or omni-channel focus and business process transformation.
• Extensive experience with process mapping and process improvement development and implementation.
• Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles.
• Experience in the health sector and equivalent size organisations will be highly regarded

Eligibility Requirements

• Applicants must be Australian Citizens.