Service & Experience Designer 

About the Role

We’re looking for a Service & Experience Designer to co-design digital and AI solutions live with clients. You’ll capture complex challenges in workshops, map customer journeys, and translate them into wireframes, prototypes, and proof-of-concepts (PoCs).

This is a hands-on, client-facing role where you’ll work directly with executives, frontline staff, and our consulting team to create clarity and impact in every engagement.

What You’ll Do

• Lead co-design workshops and journey mapping with clients
• Capture solution ideas visually and translate them into wireframes and prototypes in Figma
• Add light UI polish to make concepts engaging and usable
• Structure designs so they can be built into Microsoft PoCs
• Collaborate with facilitators, consultants, and developers
• Contribute to reusable templates and design toolkits

What We’re Looking For

• 5–10+ years in service design and/or UX design
• Confident running live workshops and whiteboarding sessions
• Strong Figma skills (flows, wireframes, prototypes)
• Familiarity with Microsoft Power Platform, Copilot Studio, Azure AI
• Excellent storytelling and communication skills with executives + frontline