Senior Service Designer

YOUR ROLE 
Our Digital Customer Experience Team is growing whilst we continue to invest in the delivering the best digital experience to our customers. We are looking for a Senior Service Designer who can collaboratively design customer-informed solutions for IAG.IAG

Working in a large collaborative design team, you’ll deliver human centred design solutions to differentiate current and future products that are useful, usable, and desirable for the IAG customer. You’ll apply a deep understanding of design thinking, bringing together insights from customer research, internal service metrics and market analysis.

This is a 12 month contract opportunity and is open to candidates located in Sydney, Melbourne and Brisbane. We work flexibly with a mix of work from home and the office.

ABOUT YOU
•    Experience of doing human-centred design in a large and complex environment, with financial services experience being a plus
•    Ability to influence and negotiate with complex and senior stakeholders to drive delivery
•    You can identify, frame and respectfully and constructively challenging customer and business problems
•    You can work within Agile environment
•    Experience presenting and communicating designs and research and design milestones – peers and senior stakeholders
Applications close Thursday 20 April 2023 at 11:59pm AEST.

ABOUT US
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands – CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

At IAG you’re not just part of one brand, you’re part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.