Service Designer

We’re looking for a strategic and human-centered Service Designer to join our remote-first team in Australia. If you’re passionate about improving end-to-end service experiences and connecting user needs with business systems, we’d love to hear from you.

What You’ll Do

• Design and improve end-to-end service experiences across digital and physical touchpoints
• Map user journeys, service blueprints, and ecosystem interactions
• Collaborate with product, design, engineering, and operations teams
• Conduct user research to identify pain points and opportunities
• Translate insights into actionable service concepts and prototypes
• Align business goals with user needs to enhance overall service delivery

What We’re Looking For

✅ 1–4 years of experience in service design, UX, or related fields

✅ Experience creating journey maps, service blueprints, and experience flows

✅ Strong understanding of human-centered design and systems thinking

✅ Ability to work cross-functionally with multiple stakeholders

✅ Strong communication and storytelling skills

✅ Fluent English

✅ Based in Australia with legal right to work full-time