Junior Service Designer

What to expect

Do you want to challenge, inspire, and make change? The Customer Experience Company provides a unique opportunity to make a meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market. If you love design thinking, structured and critical thinking, we want to hear from you.

Once you’re on our team, you will

• Conduct qualitative and quantitative customer research that will contribute to the design of great customer experiences.
• Help create fit-for-purpose Service Design outputs that guide organisations to translate customer needs and pain points into business opportunities.
• Ideate concepts for new products, services and service ecosystems that address true customer needs.
• Prototype and test your work with real customers and client stakeholders.
• Craft hard hitting, engaging and creative client deliverables, workshops and presentations.

What kind of expertise we’re looking for

• A Bachelor’s degree with 0–3 years of post-qualification experience.
• Desirable: 0–3 years of post-qualification experience in consulting, industry or a start-up environment.
• An appreciation for CX and digital technology, its value and interest in how Service Design is used to achieve change.
• A strong and open-minded approach to problem-solving and comfort in uncertainty.
• A motivation to learn, take direction and upskill across different types of projects.
• An ability to communicate complex ideas simply with top-notch written, verbal and visual communication skills.