Junior Service Designer

Are you looking for a chance to unleash your creativity and innovative ideas within a collaborative environment? Are you a recent graduate who is ready to make a difference?

We’re looking for driven individuals from a visual communications, design, marketing, business, science or psychology background. The Customer Experience Company provides a unique opportunity to make a meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market.

Helping organisations improve their customer experience for 17 years, The Customer Experience Company has developed a strong reputation among our clients as a market leader in customer-centric business transformation.

This is not your run-of-the-mill graduate opportunity. In this role, your skills, enthusiasm and aptitude for thinking differently will play a vital role in project teams tackling the most innovative customer-centric business transformations around.

Responsibilities will include, but are not limited to

• Conduct qualitative and quantitative customer research that will contribute to the ideation and design of better customer experiences
• Synthesize and create Service Design tools that help organisations translate customer needs and pain points into business opportunities. These can include customer journeys, personas, service blueprints, design principles etc.
• Ideate concepts for new products, services and service ecosystems
• Prototype and test your work, all the way from idea, concept, design and development (being conscious of feasibility, viability and desirability)
• Craft hard hitting, engaging and creative client deliverables and presentations
• Help our clients implement customer insights
• Analyse each client’s specific needs/requests to determine the underlying problems and create a fit for purpose approach and recommendation.

Experience and traits

• Bachelor’s degree in Visual Communications, Design, Psychology, Business, Marketing or related discipline with 0-2 years of post-qualification experience in a Consulting or Service Design environment
• You’ve had experience building your own business, app, website or product (desirable but not required)
• Strong analytical and structured problem solving skills
• An aptitude for numbers and the ability to assist on data-driven projects
• Top-notch written and verbal communication skills
• An open-minded approach and willingness to stay in the unknown to allow true solutions to emerge from your explorations and enquiries
• Motivated to learn and upskill across different types of projects, including customer strategy, service design, digital design, organisational change, and culture change
• An ability to communicate complex ideas simply
• Ability to work as part of a collaborative, cohesive and multidisciplinary team
• A strong drive to go above and beyond to drive client, company and personal success
• Deeply empathetic and cares fundamentally about putting people first
• A sense of fun to fit in with our supportive, non-hierarchical culture
• An openness to learn and take direction while also contributing your own ideas.

What’s in it for you?

• Experience a variety of industries, clients, working environments and teams – every project is different
• Opportunity to work across different projects and upskill in customer strategy, service design, digital design, organisational change, and culture change
• CEC is open and collaborative. We are a workplace that asks for and values input from everyone on how to shape the business, the way we work and the work we do. We are a company with a flat structure; everybody can lead and innovate
• Training budget of $1500 per annum to contribute to your career development
• ‘2 days to do good’ allocated to each person per annum e.g. pro-bono consulting work
• Allocated mentor and internal structure to support career progression
• Large, award-winning open-plan office (with tonnes of whiteboards) and a great view of Sydney Harbour
• Work/life balance; we encourage working smart rather than clocking up hours.
• End of month drinks to celebrate our successes
• Team celebrations at the end of each project.