Junior Service Designers

Do you want to challenge, inspire, and make change? The Customer Experience Company provides a unique opportunity to make a meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market. If you love design thinking, structured and critical thinking, and can work in Sydney time (AEST), we want to hear from you.

• Conduct qualitative and quantitative customer research that will contribute to the design of great customer experiences.
• Help create fit-for-purpose Service Design outputs that guide organisations to translate customer needs and pain points into business opportunities.
• Ideate concepts for new products, services and service ecosystems that address true customer needs.
• Prototype and test your work with real customers and client stakeholders.
• Craft hard hitting, engaging and creative client deliverables, workshops and presentations.

• A Bachelor’s degree with 0–3 years of post-qualification experience.
• Desirable: 0–3 years of post-qualification experience in consulting, industry or a start-up environment.
• An appreciation for CX, its value and interest in how Service Design is used to achieve change.
• A strong and open-minded approach to problem-solving and comfort in uncertainty.
• A motivation to learn, take direction and upskill across different types of projects.
• An ability to communicate complex ideas simply with top-notch written, verbal and visual communication skills.

Traits

If you have a strong drive to go above and beyond, a sense of fun to fit in with our supportive, collaborative and non-hierarchical culture, and deeply care about putting people first, you’ll fit right in.

• A flat workplace that asks for and values input from everyone on how to shape the business, the way we work and the work we do; everybody can lead and innovate.
• An environment focussed on continual growth and learning (e.g. training budget of $1500 per annum, allocated internal coach to support career progression).
• A culture focussed on making the world a better place to live and work (e.g. 2 days per year to give back, a focus on work/life balance and working smart, end of month drinks and project team celebrations to celebrate our successes).