Lead Service Designer

About the role:   
This role is responsible for driving service design initiatives that will transform the way services are delivered to our schools. By working collaboratively with a range of stakeholder, you will be able to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.

Key responsibilities include:

• Understand customer needs
• Apply human-centred design and innovative approaches to support a customer-centre model of solution design
• Undertake research and analysis to develop solutions and make recommendations to drive process improvements.
• Support the end-to-end delivery of service design initiatives
• Contribute to the continuous improvement of operational procedures, user documentation and training materials
• Lead cross functional teams in a design led approach

For further information on Key Knowledge and Experience and the role, please click here to view the role description.

Essential requirements:
Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent.

About you:

• You can transform ideas into concepts and prototypes
• Experience in leading the successful delivery of service design initiatives
• Thrive in an environment that requires you to be able to think critically and creatively to solve problems