Lead Service Designer

This Lead Service Designer will engage heavily with our internal customers, extensively map the journeys and touch-points of engineers at Atlassian, and work strategically towards a roadmap that will deliver a frictionless end to end developer experience.

You will help bring empathy for our customers and drive more clarity to our decisions, processes & tools. You will be deeply involved in the entire design process from helping define vision and strategy through final decisions and execution. Your responsibilities are key to unlock our teams easily and effectively deliver consistent services and experiences across all Atlassian products.

In this role you’ll get to:

• • Define the strategy and vision to support a world class engineering organisation
  • Plan, facilitate and utilise customer research to build the teams’ understanding & empathy for their core customer groups
  • Partner on strategic objectives for improving engineering efficiency, impact and developer experience
  • Identify challenges, opportunities & risks and define a holistic end to end engineering/developer experience at Atlassian
  • Map E2E journeys to define a clear flow through tooling, team interactions & touch-points that embody the experience of an Atlassian engineer
  • Drive a customer-centric perspective for DevLife’s roadmap and journey towards a ‘paved path’ developer experience north star
  • Facilitate workshops with engineers and product managers to establish project scope and potential solutions to the identified problems in the most effective way
  • Provide teams with mentorship, direction, leadership, and support vital to ensure that they’re able to accomplish their goals
  • Contribute to the evolution of our emerging service design practice and community across the business

More about you:

• Have proven experience in enterprise product and service design, ideally in a B2B enterprise environment
• Ability to communicate clearly and have a high degree of influence with internal partners including senior leadership
• Have a strong passion for making people better and educating others about service design
• Ideally worked collaboratively in teams with Product Design, Content Design & User Researchers and know how to lean on the strengths of each discipline to move work forward
• Support and guide your counterparts in constructive ways that encourage, energise, and increase their quality of work
• Have an understanding of how design can help drive business goals