Lead Services Designer

About the role

The Lead Service Designer is responsible for facilitating human-centred design and innovation practices and activities for the Service Experience group including discovery workshops, interview facilitation, user research and story mapping, and supporting the development of organisation-wide design capabilities to continue to progress customer-centric service design, delivery and improvement.

For further information please click here to view the role description

Essential requirements of the role

• Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent.
• Strong, demonstrated service design experience including design research, concept development, experimentation, prototyping, facilitation and change management

Key knowledge and experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

About you

• Be able to think critically and creatively to solve problems
• Work collaboratively with all stakeholders
• Previous experience in a similar role