Senior Service Designer

The Opportunity

Are you someone that is passionate about health, innovation and helping others? Do you want to work for a purpose-driven company?  This could be the perfect CX / Service Design role for you.

This role will work closely with the digital team and SMEs in health so if you love the creating new health experiences, with a passion for digital, this could be the perfect role for you”

What will your new role entail?

• Design future state experiences through product, service and experience design
• Use the customer journey framework to bring disconnected experiences and propositions together and create linkages from one journey to the next.
• Arm personalisation teams across marketing and UX with customer journey insights to build content, experiences and navigation unique to customers’ health needs
• Leverage insights from the VOC and Customer Insights teams to inform future state design
• Conduct qualitative customer research to understand customers first-hand, and to co-design new experiences
• Create visually engaging CX design artefacts (customer journey maps, personas, archetypes, service blueprints, concepts, storyboards etc)
• Influence roadmap priorities across the business to drive us towards our vision of improving the health and wellbeing of Australians

Why will you be great at it?

• You have at least a few years of solid CX / Service Design experience and have led strategic design projects end-to-end
• You are purpose driven, and passionate about improving the health of others (no clinical background required)
• You love digital/tech/innovation
• You are a creative problem solver and instinctively want to visualise your thoughts
• You are curious and enjoy talking to customers first-hand understand their underlying motivations and needs
• You are left brain and right brain – you like to get your hands on some numbers too
• You enjoy collaborating with others – co-designing with cross functional stakeholders to get to a solution or ideal roadmap