Service Designer

About the Building Commission NSW
Building Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
BCNSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers

About Industry, Customer, Capability & Engagement
Industry, Customer, Capability & Engagement (ICCE) is a newly created function within BCNSW to drive enhancement in service delivery, focusing on optimising customer experiences and refining processes, ensuring they align with BCNSW’s overall objectives.
This role sits within ICCE in the Customer Experience (CX) and Insights team, which is responsible for supporting teams across BCNSW in designing and delivering customer-centric solutions for our staff, the communities we support, and the construction industry.
The ICCE team vision is to create a confident and trustworthy building industry regulator by understanding our customers, building skills, knowledge and awareness to build high quality and safe homes for the people of NSW.

Responsibilities include:

• Creating and developing design artefacts to inform decision making and support appropriate project management and governance using best practice methodologies
  
• Interpreting evidence-based research and incorporate the respective information into driving the design of innovative and improved experiences
  
• Understand and support BCNSW challenges and objectives, to ensure CX projects are integrated effectively into the organisation’s programs

To be successful in this role you will have:

• Strong service design skills, with the ability to support CX and research projects
  
• Experience in providing CX advice and research with the ability to present information and recommendations to inform decision making
  
• Excellent communication skills with ability to maintain effective working relationships with the business and stakeholders
  
• A background or experience in human-centred design will be highly regarded