Lead Service Designer

This is your opportunity to join an award-winning and globally recognised AI team who co-creates new products that are taken to market globally and across many industries. We have an in-house AI team that is considered a business function across the entire enterprise as we build an AI-model optimised future.

Ready to reimagine your career at Optus? 

• Lead the design for a key project or program of work, ensuring the detailed design is consistent with the Optus Digital Design System while also ensuring it strategically makes sense
• Influence key stakeholder across the organisation on importance of effective customer experience
• Make customer experience central through every design and effectively measure impact
• Collaborate with the Product Owner and Product Manager to resolve impediments and identify resourcing needs

It starts with you! 

• Proven experience in Product Design or UX/UI/Service Design role.
• Experience in designing for Digital interfaces – responsive, web and app
• Strong experience with Human Centred Design and Experimentation frameworks.
• Excellent communication and influencing skills