Senior Service Designer

As a Senior Service Designer, you will orchestrate the creation and implementation of innovative service designs and enhance customer experiences through AI-driven solutions. You will collaborate with cross-functional teams to drive service excellence, ensuring that our solutions align with both our business objectives and customer needs.

Your day in the life of a Senior Service Designer:

• Develop and design customer journeys and blueprints, from initial sketches to detailed artefacts, including journey maps, blueprints, and service design summary packs.

• Lead service design for major projects or programs, ensuring alignment with product vision.

• Collaborate with Service Designers across various work streams to support broader chapter goals.

• Ensure the realisation of business benefits, accurately forecasting and measuring the impact of service designs.

• Effectively engage in squad ceremonies and daily collaboration, providing expertise in service design.

• Influence key stakeholders to build effective customer experiences
• Facilitate discussions and workshops on your work, including exploratory and collaborative sessions with team members and stakeholders.

It starts with you!  

• A knowledge of AI tools and platforms to develop scalable solutions for complex challenges

• Proven experience in Service Design/ Product Design/ UX in a large organisation

• Proficient in Figma and design tools

• Excel in stakeholder management through effective communication, design, and reporting

• Strong experience with Human Centred Design and Experimentation frameworks

• Possess exceptional skills in project planning, work scheduling, and design governance management

• Excellent communication and influencing skills

• Identify and communicate opportunities to create measurable business impact

• Experience in leading, supporting and mentoring designers