Principal Service Designer

About the opportunity

The Principal Service Designer is responsible for leads and manages the User Experience team to design and deliver exceptional customer experiences to support project objectives.

Your responsibilities will include:

• Facilitate the project product vision by concepting, designing and testing intuitive user experiences in line with management methodology to ensure outcomes are achieved on time, on budget, and to quality standards
• Develop a deep understanding of the customer to enable a data driven customer-centred design approach for complex problems
• Continually iterate designs and test with customers to drive project improvements applying strategies and tools for continuous monitoring and evaluation
• Ensure digital accessibility for customers by applying best practice methodologies and industry recognised systems, processes and guidelines
• Lead and connect all parties involved in the User Experience design, including content planners, developers, business units and stakeholders to ensure outcomes are being met
• Research, share and implement latest digital trends and innovations to create a dynamic team culture
• Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met

Key skills and experience

• Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests
• Achieving multiple project objectives, given limited resources and tight deadlines, and the need to identify project interdependencies and balance competing demands and priorities