Senior Service Designer

The Senior Service Designer role will work closely with the Manager, Design to deliver complex service and system design work to support the government’s Universal Pre-Kindergarten commitment and wider early childcare education reform. The team work collaboratively to support projects that focus on the system and service design, project delivery and improvements.

Key functions of the role will include:

• Support the Manager, Design to lead/manage service design activities, challenge established thinking, and develop new approaches to complex early childhood education design problems.
• Support projects to have a human centred design approach
• Support colleague’s development in design capabilities including creating a culture in which colleagues can grow their design skills.
• Support the Manager, Design to coordinate the design and evaluation of service and systems models in collaboration with communities, families, early childhood educators and teachers, service providers and colleagues in the Department.
• Undertake culturally appropriate, trauma informed and ethical research with families, teachers and educators to gather appropriate data and insights to support the future design of service and systems and identify challenges and opportunities for improvements.
• Work collaboratively with internal and external networks to support the team’s goals
• Visually communicate service design options including journey maps and service system blueprints or maps

The ideal applicant will demonstrate:

• Ability to managing competing priorities and providing consistently high levels of support, given heavy workloads.
• Acts with discretion and maintains confidentiality.
• High attention to detail with the ability to maintain accurate and detailed records.
• High-level planning, organisational and coordination skills.
• Positive attitude to thrive in a fast-paced environment, supporting the business to achieve its goals.
• Self-directed and highly motivated.
• Exceptional communication skills, both verbal and written.
• Excellent relationship management and communication experience.
• Comfortable working in an agile environment and resilience in the face of shifting priorities.