Senior Service Designer

ABOUT THE WORK
1x Senior Service Designer, Security/Digital, Gov/Enterprise – Understand the customers experience in order set the priorities for the program of work. This involves discovery, value proposition testing, co-design with customers, concept design. 6 months with a view to extend.
1 x senior SD, Store Design, more discovery needed in order to redesign the experience for a key customer segment. 6 month with a view to extend.

ABOUT YOUR SKILLS

• More than 4 years of experience designing services and
• Confidence in taking a team of diverse backgrounds through a design process
• The ability to facilitate ideation workshops to align the different stakeholders on the next steps to follow
• Experience creating storyboards of service experiences that put customers at the fore
• Experience with value proposition creation (Sec/Design only)
• Experience sketching concepts for addressing key issues
• Test scenarios with real users of the system through usability tests or customer walkthroughs
• A folio with strong examples on the first half of the design council’s double-diamond (discover/define).
• The tenacity and resilience to work in a large corporate in both BAU as well as part of agile innovation labs.
• Plan and conduct user research and apply the right methodology commensurate with the area of focus (customer interviews, site visits, diary studies, etc).
• Present your findings and designs through persuasive stories using personas, scenarios and journey maps as well as the creation of new hypothesis

BENEFITS & PERKS

• A friendly team working in a dynamic and rapid growth environment
• Located in the CBD but friendly remote working policies
• This opportunity has scope for growth and development
• Support from Thought Collaborative Design Lead