Senior Service Designer

Senior Service Designer

Working alongside market-leading brands you’ll make an impact, helping to bring the right people together to solve for complex experience and service design.

• Support product, design, business, and technology leaders in identifying workable solutions that deliver value, informed by activities you undertake.
• Propose approaches and activities for stakeholder approval, within provided constraints.
• Facilitate collaborative activities, such as workshops and walkthroughs.
• Guide stakeholders towards successful outcomes, being able to pivot between rapid and more rigorous activities as needed.
• Work with peers and managers to agree on relevant participants for Service Design activities and assist with briefing and scheduling.
• Propose tools and methods to undertake Service Design and Design Thinking activities, or work with those provided by our clients.
• Collaborate with other Designers such as UX/UI, Product, and Content, working towards joint outcomes. Informing or supporting research activities, to acquire desired outcomes.
• Techniques you may be required to run with or support include but are not limited to: Service Mapping/Blueprinting, Prototyping or Concepting experiences, and adjacent UX Methods such as Journey Mapping, Lean Personas, Flow diagramming, defining UX Epics.
• Supporting activities could include stakeholder interviews (internal or external) and heuristic evaluations.
• Bring meaning to your activities, guiding designers and other stakeholders through the process and outcomes end-to-end.

What you’ll bring to Torii:

• Several years experience in Service Design and/or related fields such as UX Design, UX Research, Business Analysis, Change Management.
• You bring a deep understanding of how Service Design brings value to teams and organisations.
• Team mindset and great communicator who can be counted on to generate outcomes efficiently.
• Experience in applying a range of techniques and methods related to Service Design, UX, or Design Thinking.
• Experience leading stakeholder workshops and walkthroughs.
• You are excited by the prospect of navigating requirements ambiguity, business complexity, and misaligned priorities.
• Ability to walk stakeholders through findings and recommendations collaboratively while also being able to deliver summarised documentation.
• Some hands-on design research or similar experience.
• Coaching sensibilities are highly desirable (to help others understand the value of Service Design and related fields).
• We’d love you to take us through what you’re passionate about and some examples of what you’ve already achieved!