Senior Service Designer

Once you’re on our team, you will

• Lead projects across a range of service lines (or be motivated to upskill across service lines), including customer strategy, experience design (for employees and customers), convert designs to digital builds and culture change.
• Lead qualitative and quantitative research, and analysis of data to uncover insights and opportunities.
• Collaborate with clients to shape and drive fit-for-purpose customer and business outcomes
• Create Service Design outputs and use them to facilitate understanding and change within organisations.
• Craft and confidently present recommendations and deliverables to senior stakeholders and engage them in your outputs.
• Guide clients to design and/or deliver on concepts and recommendations that maximise customer benefit and organisational return on investment.
• Build and expand client relationships, innovation and growth of CEC.

The expertise we’re looking for

• An advanced understanding of CX, its value, and how Service Design is used to achieve change.
• Ideally have digital skills in: UX/UI, digital product design, detailed design etc.
• Have skills in structured problem solving and impactful communication.
• Have experience navigating and delivering in-house and client outcomes.
• Have led project teams and coached team members to become better communicators, problem solvers and team players.
• Have facilitated exploratory conversations and working sessions with clients as part of sales, project work and general relationship building activity.

‍If your experience looks a little different from what we’ve identified here and you think the role is right for you, we’d love to learn more about you.

Your traits

‍If you have an entrepreneurial spirit, can navigate through ambiguity, are commercially minded and deeply care about putting people first, you’ll fit right in.

Project case studies and your portfolio

We’d love to see case studies of projects you’re proud of or a portfolio of solutions or experiences you’ve designed and implemented. If you’re contacted for an interview with one of our team members, please be ready to share or walk through some examples.