Senior Service Designer

About the job 

As a Senior Service Designer, you will have a strong portfolio of UX project work and deliverable production with some service design experience.  You will deliver design-led solutions to the highest quality.

You will act as a trusted advisor and be responsible for key project outcomes that have been defined in project plans and align to human-centred principles, practices and methodologies, as well as delivering highly usable service design solutions.

In your day-to-day role, you will:

• Be a keen learner who keeps ahead of relevant trends, explore new ways of working and help catalogue tools, methods and ideas, help identify and refine improvements to our ways of working.
• Help in the development of new methods and training and marketing materials.
• Deliver service design deliverables along the project lifecycle; from business development work, through to implementation. 
• Be primarily responsible for all project deliverables and work-products cover the full range of UX and Service Design artefacts including: • Assets • Blueprints • Journeys • Models • Personas • Wireframes •Prototypes • Reports • Scenarios and stories • Specifications • Storyboards • Touchpoints

Your skills and experience include:

• Knowledge of all aspects of service design, ideally with a bachelor’s degree in a relevant field of research or design.
• A strong portfolio of projects, insights and publications in the public domain.
• Experience in complex, technology enabled service design, ideally with experience in agency, consulting and in-house delivery.
• Strong organisational skills and expertise, spanning all aspects of leading, running and building a sustainable design practice.
• Likely have about 4+ years relevant UX experience.