Senior Service Designer

This Federal Department is building significant digital capability and they seek a Service Designer to join a multi-disciplinary team to identify how services being developed can better meet the user needs and help government deliver a policy intent. Given the nature of this transformation, it is important that the Service Designer enables an environment that makes the prescribed services usable, easy and desirable.

Key responsibilities:

• Design the end-to-end journey of services across transactions, products, content and business processes
• Design and undertake user research with agricultural industries, consumers and the department.
• Develop service and business blueprints and personas.
• Collaborate with user researchers and stakeholders to form the bigger strategic picture
• Identify and prototype concepts to transform the service based on user needs
• Work in an agile manner to deliver design and research activities
• Work to the Service Design and Delivery Process and Digital Service Standard
• Develop effective and inclusive user experiences
• Provide advice on the development of future systems and services from a business and customer perspective.

Skills & Experience

• Extensive experience in service design for large scale transformations
• • Demonstrable experience in solving complex problems based on evidence, analysis and investigation.• Qualitative and quantitative user research
• Service design tools and processes such as blueprinting and service mapping.
• Working trust measures and other data indicators.
• The ability to communicate effectively with technical and non-technical audiences.
• Influencing and guiding decisions with senior stakeholders.
• Excellent knowledge and experience in creating quality visual materials, like journey maps, user scenarios and concepts.
• Exceptional ability in prototyping concepts to test hypotheses and delivering pilots.