Senior Service Designer

Your responsibilities will include:

•  Proactively consulting with stakeholders within the organisation to identify areas of opportunity for service improvement
•  Mapping and assessing end-to-end customer experiences, identifying pain points and recommending improvements
•  Facilitating workshops and user research to ensure that services and products are designed to meet customer needs, based on evidence and insights
•  Working alongside the delivery unit to generate and apply critical insights to solve problems as they arise on priority projects
•  Building design capability within the organisation and leveraging centres of excellence elsewhere in the cluster
•  Leading projects to deliver customer experience insights and solutions, including pilots and proof of concepts

For more information on the role and its accountabilities, click here to view the role description.

About you:

•  A naturally strong critical thinker and problem solver
•  Self-driven, with a nose for sniffing out the biggest opportunities to add value
•  Able to draw from a deep toolbox in user/customer research, analysis and design
•  Great communication, facilitation and presentation skills
•  A customer-centricity warrior who will help us on our journey