Senior Service Designer

Senior Service / Strategic Designer

Designers at Tobias are strategic thinkers, developing transformative and innovative solutions informed by deep research and insight. They bring a strong understanding of design thinking, human-centred design, human computer interaction, behaviour design and are fluent in the latest technology trends. They are innovative problem solvers, self-starters and strong collaborators who excel in a fastpaced environment.

Profile

As a Senior Service Designer, you will use your skills to:

• Understand the client’s business requirements in detail; and how our services should be applied to solve business problems
• Conduct qualitative research studies to uncover latent needs and opportunities for service innovation
• Participate in concept development sessions using participatory design techniques
• Balance the capabilities and limitations of the client, their customers and technology
• Lead the development of personas, user journeys, storyboards, flows, concepts, opportunity areas, value propositions, strategies, frameworks, wireframes, and prototypes
• Collaborate effectively with multi-disciplinary teams including management, product managers, engineers, marketers, vendors, legal, corporate executives and end-users
• Communicate a product or service vision and articulate design decisions and trade-offs to partners and clients, both verbally and visually
• Partner with engineers to ensure designs are properly implemented
• Contribute to client capability building through knowledge sharing, training, and collaboration with client teams
• Ensure that high-quality research informs every deliverable

As a Senior Service Designer, you will need:

• Proven 5+ years of professional experience as a Human Centred Designer
• Theoretical and working knowledge of human-centred design, ethnography, design thinking, system design, strategic design, and service design
• Experience in bringing research to life and driving insights to action, through personas, customer journeys, insight-opportunity frameworks, system maps, stories, and scenarios
• Demonstrated experience creating user journeys, service maps, flows, concepts, vignettes, opportunity areas, measurement frameworks, and prototypes
• Demonstrated ability to write reports and present to senior stakeholders
• Exceptional communication skills, facilitation, and presentation skills.
• Excellent people management and project management skills to collaborate with colleagues, client, and cross-functional teams