Senior Service Designer

Job Description:

· Assess the current state of client experience and service offering for the bank’s Trust account products

· Develop a research plan and provide quantitative and qualitative insights into research results.

· Utilise design practices to reframe problems, rapidly prototype and evaluate solutions.

· Analyse as-is customer journeys and service

propositions.

Experience:

· Senior role in service design – 10+ years experience

· Exposed to service design, innovation labs, start-ups or design led transformation.

· Experience from banking or financial institutions a clear advantage

· Strong understanding of research methodologies.

· Experience in engaging and influencing senior stakeholders – both internal and external.

· Data-driven approach.