Senior Service Designer

What to expect

Do you want to challenge, inspire, and make change? The Customer Experience Company provides a unique opportunity to make a meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market. If you love design thinking, structured and critical thinking we want to hear from you.

Once you’re on our team, you will

• Lead projects across a range of service lines (or be motivated to upskill across service lines), including customer strategy, digital design, cultural change and delivery.
• Lead qualitative and quantitative research, and analysis of data to uncover insights and opportunities.
• Create fit-for-purpose Service Design outputs and use them to facilitate understanding and change within organisations.
• Craft and confidently present recommendations and deliverables to senior stakeholders and engage them in your outputs.
• Guide clients to design and/or deliver on concepts and recommendations that maximise customer benefit and organisational return on investment.
• Contribute to client relationship-building activities, innovation and growth of CEC.

What kind of expertise we’re looking for

• An advanced understanding of CX, its value and how Service Design is used to achieve change.
• An area of individual interest, e.g. research, technology, UX/UI, digital product design, start-up methodology etc.
• Have skills in structured problem solving and impactful communication.
• Have experience navigating and delivering complex internal and client outcomes.
• Have led project teams and coached team members to become better communicators, problem solvers and team players.
• Have facilitated exploratory conversations and working sessions with clients as part of sales, project work and general relationship building activity.

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Your traits

‍If you have an entrepreneurial spirit, can navigate through ambiguity, are commercially minded and deeply care about putting people first, you’ll fit right in. Note: We are only accepting applications from Australian Citizens for this role.