Senior Service Designer

If you’re a passionate designer wanting to use your experience to influence product strategy and shape the design process, Service NSW is ideal.

Right now, we’re recruiting for a Senior Service Designer on a fixed term basis.

As a Senior Service Designer at Service NSW, you’ll:

• maintain a customer-centric approach to improving service based experiences with the use of a design-led process of discovery, framing, iterative development and delivery
• collaborate with stakeholders to understand business requirements based on customer needs, identified pain points and opportunity areas
• create innovative, design-driven solutions that align to customer expectations and collaborate with product designers to continually enhance our product capability
• facilitate workshops and user research ensuring evidence and insights are documented and shared across teams to help inform the design of current, target, and future state experiences
• contribute to the development and use of design frameworks such as service blueprints to bring together research, design, business, product and technology
• provide guidance to more junior designers and support them in reaching their development goals
• balance competing demands, ensuring project timelines are met and product deliverables achieved.