ARCHIVED Agency / Consultancy Full Time

Senior Service Designer

The Customer Experience Company

Lead projects across a range of service lines (or be motivated to upskill across service lines), including customer strategy, digital design, cultural change and delivery.
Lead qualitative and quantitative research, and analysis of data to uncover insights and opportunities.
Create fit-for-purpose Service Design outputs and use them to facilitate understanding and change within organisations.
Craft and confidently present recommendations and deliverables to senior stakeholders and engage them in your outputs.
Guide clients to design and/or deliver on concepts and recommendations that maximise customer benefit and organisational return on investment.
Contribute to client relationship-building activities, innovation and growth of CEC.

An advanced understanding of CX, its value and how Service Design is used to achieve change.
An area of individual interest, e.g. research, technology, start-up methodology etc.
Have skills in structured problem solving and impactful communication.
Have experience navigating and delivering complex internal and client outcomes.
Have led project teams and coached team members to become better communicators, problem solvers and team players.
Have facilitated exploratory conversations and working sessions with clients as part of sales, project work and general relationship building activity.