Senior Service Designer

What you’ll do

As a Senior Service Designer you will use your deep expertise to deliver value aligned to Belong’s strategic roadmap. Through your mission work, you’ll significantly contribute to the delivery of new customer experiences by building deep understanding of our customers, our products, our systems, and our processes. You will connect these areas through service design to create the right experiences.

You will also be defining and maintaining Belong’s sales and service processes and will work closely with subject matter experts and stakeholders to optimise these processes for the best customer experience and business performance. You will work closely with the UX design chapter and the UI design chapter as well as the content team to ensure the right experience is delivered on our channels.

What you’ll bring

• Expertise in process and service design

• Very solid experience in human centred design practices

• Experience conducting customer and stakeholder research to gather insights to prepare impactful customer journey maps, service blueprints and personas

• The ability to build a solid understanding of the architectural landscape of Belong’s systems

• A track record of facilitating workshops, design sprints and brainstorm sessions

• Outstanding interpersonal skills and excellent internal and external stakeholder management

• Experience and willingness to experiment with technology and data in a digital first business

• Digital experience – design, implementation and measurement of digital experiences

• Solid understanding and experience in Agile delivery methodologies and toolsets

• Relevant Tertiary qualifications