About the role

Fusion Labs is a growing innovation consultancy with over 30 staff working across multiple client projects in Melbourne & Sydney. We are looking for a proactive Senior Service Designer who can work with our clients to solve complex problems and deliver high impact innovation.
This is a full-time or contract role based in Sydney.

Responsibilities

• Collect and analyse user behaviour through field visits, ethnography, surveys, benchmark studies and online experiments (A/B testing).
• Conduct research into market trends and competitors to identify and advise clients on innovative opportunities to pursue
• Analyse existing research and data – quantitative and qualitative – to form a compelling point of view on what we know and what direction the research should take
• Use divergent design thinking techniques for the conceptual development of products and services
• Communicate design ideas using customer journeys, system maps, product concepts, service models and other techniques
• Facilitate workshops with a diversity of stakeholders for input and review of research findings, concepts, designs and next steps
• Think strategically about new products / ventures and collaborate with team members to validate their commercial potential
• Coordinate qualitative research activities (recruitment and scheduling)
• Create deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way
• Ensure the timely execution and delivery of projects as per the specified scope and expectations of the client
• Document best practice HCD research techniques and methodologies to be used by the broader Fusion Labs team

Experience, skills & ambition

• 5+ years experience in service design, early-stage UX research or related field
• Experience working with early-stage startups (highly regarded)
• Exceptional understanding of design thinking and lean startup research tools and methodologies (and how to use them on different projects)
• Strong commercial acumen and the ability to think strategically about new venture opportunities
• Comfortable working with senior corporate and government clients
• Comfortable facilitating workshops and sprints
• Excellent project management skills including time management, ability to multitask and work within tight timelines
• Exceptional communication skills including excellent verbal, written, and presentation skills
• Self motivated and independent
• Eager to learn and adopt new ways of work
• Direct, candid and able to embrace a healthy culture of debate and continuous improvement
• Passionate about the innovation space and entrepreneurial community