Senior Service Designer

About the job

Senior Service Designer (Permanent or Contractor)

As a Senior Service Designer, you will have the opportunity to contribute to the delivery of successful projects, affect change and continue to solidify the reputation of Symplicit as one of the best user-experience brands in the Australian marketplace.

Your passion for design will see you enrich the experience for our clients, our team and our work. You will strive to find better and faster ways to work and help to push our work to new heights. Reporting to a Director of Experience Design/Lead Experience Designer, you will have responsibility and accountability for your own work, plus the work of less experienced peers within the team.

Key Responsibilities

• Work on your own unsupervised to deliver intelligent, professional and informed user-centred design solutions. Execute a full range of user experience designs methods, including (but not limited to):
• Coordination of qualitative research activities (recruitment and scheduling)
• Collation and analysis of quantitative data
• Supporting role in qualitative research activities (including moderation, note taking and synthesis)
• Supporting role in the creation of research insights and reporting/documentation
• Presentation of research findings and workshop co-facilitation

Highly recommended

• Quantitative and qualitative customer research experience
• Customer testing, (experience with built / physical spaces preferred)
• Awareness of Accessibility legislation
• Experience in Infrastructure or Government projects