Senior Service Designer

The ICT Digital Sourcing team are looking for a Senior Service Designer to join their team.  This is for a 12 month temporary role.

Key accountabilities will include:

• Assist in the development of concepts, including the definition of customer needs, task analysis and the creation of sitemaps, process/screen flows and wireframes
• Assess end-to-end customer experiences using participatory and iterative design techniques
• Give concepts meaning by visualising service concepts, and creating visually compelling concept models
• Support the creation of services bringing together user needs, business goals and technical feasibility
• Make complex and technical information and language simple and accessible for non-technical audiences
• Support the implementation of service improvement projects

About You

To be successful in this role you will have experience in a similar role with strong experience in user experience.

You have strong communication skills and the ability to build effective working relationships at all levels.

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.