Senior Service/UX Researcher Designer

Responsibilities

• Collaborate with the MD and Client teams to propose strategic methodologies and new approaches to business challenges with our clients.
• Lead projects that include all Service Design, Research and UX activities and outputs; heuristics, stakeholder engagements, personas, customer journey mapping, Service blueprints, Research and strategic design outputs
• Create and/or manage design outputs: wireframes & prototypes for research activities.
• Develop and optimise UX designs including information architecture and user/workflows.
• Demonstrate excellent Account Management and Project Management skills, with the ability to bring projects within a fixed timeframe.
• Mentor and contribute to ongoing professional development among colleagues; Design Thinking techniques, internal processes and high-quality deliverables.

Desired Skills & Experience

• Strong leadership skills; Account Management, Project Management, Strategy and Research
• 3+ years’ experience in a UX/CX role
• Bachelor’s Degree: ideally in Computer Science, Human Computer Interaction, Org Psych or Social Science.
• Passion for making complex interactions simple, and making large amounts of information digestible.
• Demonstrated knowledge of user experience principles and practices including design thinking methodology
• Proven experience in scoping, costing and delivering UX strategy engagements
• Ability to move fast, listen, quickly incorporate feedback and adapt.
• Relentless collaboration; demonstrating confidence, empathy and patience when managing internal team & client relations.
• Autonomy – great at managing your own projects and time management
• Mentoring – great at motivating a project team at all times to deliver their very best