Service and Experience Designer

We’re seeking a dynamic Designer to partner with design and engineering teams to drive and deliver strategic digital experiences for our clients.

This role will involve aligning and understanding the current climate of the client’s business – what does the company do, and who are they in service of? What are the market shifts influencing or challenging them at the moment? What is their willingness and appetite for change?

You will work to develop, implement, and maintain both processes around Service Design and Experience Design to visualise, uplift, and put forth recommendations around business, product strategy, people and processes.

You have a working knowledge of Design Thinking and Human Centered Design with a clear understanding of how to apply it to projects using best practices, and you work to develop problem-framing approaches that lead to new kinds of solutions that affect strategic thinking, not just execution.

DAY-TO-DAY, YOU WILL

• Take a user-centred design approach and rapidly test and iterate your designs.
• Direct and lead concepts into user flows, wireframes, mockups, and prototypes that lead to stellar user experiences.
• Work with the Product, Engineering, and Design teams to distil complicated problems into simple solutions.
• As a team player, you’ll help support a delivery team.
• Plan and execute co-design workshops with stakeholders
• Designing user journey maps and Service Blueprints
• Leading product discovery process (storyboards, site maps, wireframes, documentation etc.)
• Run UX workshops, as required, providing consultancy and following best practices and techniques.
• Advocate for the customer, and the business, through research, insights, and regular contact with our customer base.
• When required, be responsible for asset management, documentation, collation, and archiving.
• Collaborate with other designers to exchange knowledge and foster a vibrant and healthy design practice
• Consistently demonstrate and advocate Kablamo’s values

TO HELP US LEVEL UP, YOU WILL

• Proven ability to lead, influence, promote and motivate highly skilled technical staff to deliver desired outcomes
• Have strong communication and organisational skills
• Provide a high level of attention to detail
• Have the ability to set priorities (for yourself and other team members) and multi-task
• Able to demonstrate conceptual thinking and creative problem solving
• Have an enquiring mind and the ability to ask the right questions
• Able to work as a self-starter while also being willing to raise issues and seek support as needed
• Be ready to join a supportive design team where you can collaborate freely and learn from each other

EXPERIENCE AND CAPABILITIES

• Familiarity and comfort with core UX concepts and principles
• A degree in Design, Product or Interaction Design, Communication Design, Visual Studies, Psychology, or other creative and behavioural-related fields is highly desirable
• Experience leading and directing other designers and a passion for growing people