Service Design Officer

The Service Design Officer will undertake discovery analysis to identify improvement opportunities. They will develop conceptual models and help design improved customer journeys, ensuring that services are aligned with our award-winning Customer Excellence Principles.

The role will collaborate widely across the organisation and with key stakeholders to influence change that improves customer outcomes.

For more information about the position, view the role description.

About you

• Motivated service designer with demonstrated experience working with human-centred design (HCD) thinking
• Passionate about supporting the customer journey design and service improvement initiatives.
• Collaborative working style to build good rapport with a wide range of internal and external stakeholders, and community at all levels.
• Outcomes-driven and able to support and deliver continuous improvement.
• Advanced communication skills to help others understand the customer perspective, challenges, and opportunities.
• Enjoy working both collaboratively and independently, managing competing priorities whilst remaining focussed on achieving our goals.

Sound like you? Apply now!

Essential requirements

• Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.