Service Designer

About the Role

This is a fantastic time to join us as there is a large focus on Service Design across AGL and lots of opportunities for you to embrace! You will join our Service Design team within our Digital Centre of Excellence to design human centered employee and customer experiences, working from ideation/concept through to delivery. This is a role where you will apply and encourage adoption of human-centric methods to ensure we are solving the right problems through human-centered service design.

Your key responsibilities will be to:

• Design services and solve problems with a human lens and in line with AGL’s strategy.
• Translate insights/research into opportunities to improve and innovate products and services.
• Work with stakeholders to help them understand the value of human-centered design when designing products and services, embedding this way of working across projects.
• Consider all channels when designing products and services.
• Build excellent team relationships and be seen as a mentor to peers.

About You

To be successful, you’ll have:

• Experience in Service Design, Customer Research/Experience or Strategy.
• The ability to apply human-centered design principles in any sector or context.
• A creative and strategic way of thinking with an adaptive mindset and a collaborative nature.
• A natural flare to build stakeholder relationships to bring them on the journey through storytelling and other HCD methods.
• Relevant training or qualifications. Affiliations with organisations such as General Assembly, Academy Xi will be looked upon favorably.

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

Desired Skills and Experience

Join us at AGL to design human centered services end to end and work across a diverse range of projects at all levels of the business!