Service Designer

Essential criteria

1.Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement

2.Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements

3.Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes

4.Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other software to communicate designs for executive and delivery teams

Desirable criteria

1.Understanding of the Australian Government’s Digital Service Standard and/or the UK Design Council’s Double Diamond Model

2.Experience working for a federal government agency in a design capacity

3.Versatility across a wide range of user experience practices, including stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing.