ARCHIVED Consumer Full Time

Service Designer

RAC WA

We are looking for a Service Designer to come onboard to develop these experiences in a full-time permanent capacity.

What will you be doing?

Planning and designing high-level concepts and guiding the member experience design activities for business as usual and strategic projects
Leveraging and conducting in-field member-based research, with the ability to provide insight and identify and define opportunities
Collaborating with multiple teams to define key aspects of a proposed user experience across a multi-channel digital ecosystem, and how it reconciles business and user needs
Facilitating behavioral in-context and empathy driven research and participatory design/user testing sessions; manage stakeholder involvement in research
Developing user journey maps derived from customer/member segments; ensuring that scenarios respond to key user needs and highlight business opportunities
Creating visually compelling representations of the solution’s high-level interaction, navigation and organisation design (e.g. concept models)

What are we looking for?

You can build and maintain strong working relationships with key stakeholders working in an inclusive and collaborative way
Extensive experience in user experience design or related field in complex commercial environment that deliver enterprise scale systems with high availability that supporting business critical services
Able to work well independently with stakeholders, as a project lead or as an individual team members
Qual/Quant/Behaviourial research experience with a proven ability to scope research, lead fieldwork, conduct interviews, perform desktop research, lead synthesis and communicate findings to stakeholders
Experience recruiting and interviewing research participants within an organisation and its external customers/members
Experience within Design Thinking, Lean Start-up, Lean UX, Design Sprints and Agile