Service Designer

We are looking for a talented service designer to join our platforms design team to assist guide the future direction of our CRM and Customer communications platforms.

We work collaboratively with the amazing platforms product teams to ensure we deliver amazing experiences for internal front-lined users and also our external users and partners.

– Strong collaborator within multi-functional teams

– Can take a holistic view of a problem and its ecosystem

– Nurture a deep understanding of our internal teams and processes that we use to support our customers

– A love of simplifying complex problems

– Focus on outcomes. Adjust the approach and find new ways to solve the real problem

– Experience in designing, planning, facilitation, and conducting research

– The ability to translate research findings into actionable results

– Understand and communicate customer needs and behaviours with stakeholders

– Balance the needs of stakeholders with competing priorities

– Strong storytelling and interpersonal skills for building empathy for customers

– Research and discovery techniques

– Service design methods and techniques

– Product and Interaction design

– Business process analysis

– Design validation/usability testing

– Experience working in an agile environment

– Ability to work with appropriate design methods and tools

– Good communication, analytical and interpersonal skills working within (and across) multi-functional teams

– UX/Product design experience is a plus