Service Designer

Your Role at PALO IT

You will be part of a project team working at various client sites, building or enhancing complex applications in the digital domain and serving as a touchstone for clients around agile development, best practices, and emerging technologies. You will use your skills and experience to teach others and take advantage of opportunities to learn and improve your own skill sets.

You will

• Thrive on challenge. When was the last time you failed?
• Are curious & always learning. What are you up to right now?
• Can deal with constant change. When were you last surprised?
• Have mastered at least one skill of your trade but you’re not defined by it. What can you teach us? Can you wear many hats?

And:

You are passionate about new technologies and digital innovation. You have already worked in an Agile environment, understand Scrum methodologies, and can communicate well. You are an independent thinker with strong opinions, loosely held. Most importantly, you are someone who loves to learn and above all loves DESIGN! Within projects, you will be part of the design process of course, carry out scoping estimations with your team, implement designs, and participate in writing design documentation. You will assist our customers in adopting best practices in new design patterns.

Key Accountabilities Will Include

• Assisting in the development of concepts, including the definition of customer needs, task analysis and the creation of sitemaps, process/screen flows and wireframes
• Assess end-to-end customer experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative
• Give concepts meaning by visualising service concepts, and creating visually compelling concept models
• Build consensus between services and/or stakeholders to create a continually collaborative through workshops and other
• Support the creation of services bringing together user needs, business goals and technical feasibility
• Analyse existing business properties / sites to identify overall inefficiencies and/or non-compliance and develop and implement solutions that will improve business performance based on user needs, available technology and value for money
• Develop high fidelity visual (responsive) designs and clickable prototypes.
• Work with the development team and provide clear specifications to develop the product, you will also be responsible for reviewing the final product.

You will have the following experience profile

• Successfully designed amazing digital experiences (apps, web, portals, wearables, voice)
• Significant and specialist knowledge of communicating design, including the rationale behind the experience options
• Hands on experience in primary User research methods
• Validated a range of design decisions with end users
• Worked on large multi-platform projects with a significant number of stakeholders and other dependant 3rd party vendors
• UX consulting and advisory experience
• Planned and facilitated product sprints / workshops
• Mentored / supported other designers in the team
• Been seen as a ‘go-to’ person to resolve complex and specific problems on projects
• 4 years+ of professional Service Design experience in agile environments