Service Designer

The Service Designer will be part of our Best Experience Program in the Service Design Team, within the Digital and Analytics Division, focused on our commercial customers (primarily tradies and builders, with some interesting organisational customers thrown in the mix).

As the Service Designer, you can expect to:

• Work with the team to re-imagine world class service experiences that span across our channels, from the digital and to the physical environment of our stores
• Design the necessary changes to a business’ operating model to activate and underpin a new service experience
• Bring to life new service propositions, moving from initial concept to prototyping through to full blown delivery
• Co-create and co-design with various teams across the business, where you might facilitate a session and guide the group to a desire outcome
• Get deep and personal with our customers, using a range of research techniques to really immerse yourself in their lives
• Use MVP and DVF thinking to find a solution that benefits both the customer and the organisation
• Guide the conversation through data driven insights, and establish advocacy for the customer to drive the best possible customer experience

You’ll need:

• Experience bringing a new service proposition to life, moving from initial concept through to full blown delivery
• Strong influencing and communication skills with experience of bringing multiple teams and stakeholders on the ‘journey’
• Ideally, have experience working collaboratively with data analysts, technologists, UX/UI designers and developers to bring service and product visions and strategies to life as digital outputs
• Visual design and communication skills