Service Designer

Are you passionate about delivering products that solve real problems for real people?

We believe in teamwork, fun, and simple solutions to complex problems. We’re looking for a likeminded Service Designer with the experience, passion, and kick-ass skills to help us rid the world of crappy design.

You like to…

• Work on diverse projects, across industries and competencies, to make human-shaped, simple, and valuable solutions.
• Create real business transformation for our clients and redefine their offerings.
• Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences.
• Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients.
• Define the future customer journey across channels and touch points for some of the world’s leading international brands.
• Present to clients, and facilitate and develop workshops and co-creation sessions.

We would like you to be…

• A hands-on creator with daily practice of sketching, visualising, prototyping and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing.
• A great communicator, workshop facilitator, and solid client partner – able to listen, learn, advise and build strong relationships with our clients.
• A person who thinks beyond categories and dreams of service experiences across products and platforms.
• A problem solver, with ideas that challenge the ordinary, together with the drive–and the guts – to bring them to life.
• A results-oriented and motivated team player.
• A strong facilitator and presenter and an excellent communicator in English.
• Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together.

Would you like to join…?

• A global design firm with talented people across 18 studios around the world.
• An international, inspiring, social, collaborative, and playful work environment, with an open-minded and diverse culture.
• A distributed team with a strong remote-work set up and set, monthly back-to-the-office days designed to cultivate cross-disciplinary exchange and social engagement.
• A team that values healthy work-life balance and supports workplace.