Service Designer

Advance Thinking are a boutique consultancy with a great network of clients across many industries.

Currently we are looking for a Service Designer with  3-5 years of Service Designer experience who understands terms, concepts, and ways of working. Is able to facilitate stakeholder workshops, presentations, and team activities

Role Overview:

• The Service Designer works to facilitate the end-to-end life-cycle of a solution from discovery to solution design and to delivery.
• This role leads relevant business stakeholders to facilitate problem validation, synthesis, ideation, journey design and solution discovery.
• The Service Designer captures the stakeholder (including customers) feedback & pain-points, and synthesizes them into formats which allow problem solving, design and validation.
• The Service Designer offers guidance and advice on human centred design processes and co creation practices to ensure that the delivery team understands the problem space and stakeholder perspectives clearly and the solution developed is of value to the business or the customer.

Skills:

• Able to demonstrate advanced analytical thinking and uses data to gain insight, solve problems and create opportunities
• Responds well to change and navigates ambiguity by articulating problems and requirements.
• Focuses on customer and stakeholder experience and builds strong relationships that foster success
• Advanced verbal, visual and written communication skills and achieves the desired objective when conversing, presenting, and visuals convey clear and compelling messages in visual form.
• Able to write clear and articulate research plans
• Able to produce clear and insightful service blueprints or visual maps
• Able to synthesise stakeholder insights and business needs to problem solve and design a service
• Able to facilitate research interviews and stakeholder discovery and ideation sessions