Service Designer

We are seeking a Service or Strategic Designer to join us. As an Strategic Service Designer, you will have the opportunity to join a new team on the ground and you will be rewarded with intensive mentoring, a large variety of exciting innovation projects and the ability to influence the direction of some of Australia’s most important future public sector digital programs.

About you:

• You will be a senior design practitioner with 5-8 years’ experience. With a service design background and interest or experience in strategic design.
• You are highly motivated, energetic person with high speed to delivery of outputs.
• You are passionate about and have the ability to design, deploy and own HCD and Innovation methodologies.
• You can translate research insights into compelling stories that create consensus and motivate action.
• You have the ability to works across product and account management teams to ensure solutions deliver strategic and commercial value.
• You have a lean start-up mentality with high EQ and strong coaching and communications capability.
• You have a strong focus of business value creation through design.

We’re keen to hear from applicants who can demonstrate some, or all, of the following skills:

• In-depth knowledge and experience in design thinking/human-centered design.
• Proven design experience as part of a multidisciplinary team.
• A catalogue of human-centred, responsive and well-researched design work.
• Experience working with data and qualitative insights to design solutions and strategic propositions.
• Experience working directly with and influencing clients, as well as moderating workshops with and for clients.
• Experience designing an end-to-end service journey, including digital touchpoints.
• Experience working hands-on with developers and product managers in a fast-paced and highly iterative environment.

Mandatory Qualifications

• Extensive public sector and digital innovation experience is critical.
• Australian Citizenship and ability to hold an NV1 security clearance.